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NEWS

***     Pension payments will be suspended temporally from August 2018 for the pensioners who not submitted their life certificates for the year 2018.    ***     Please be noted that the deadline for the WnOP Re-Registration will be extended to 31st October 2018.    ***     Pension payments will be suspended temporally from June 2018 for the pensioners who obtain pensions via High Commissions and not submitted life certificates for the year 2018 until 25.05.2018.    ***    

Chaturangani Jayaweera participates in a foreign training on customer satisfaction

Mrs. Chaturangani Jayaweera, Head of the Information Technology Division, was given an opportunity to represent the Department of Pension in a workshop on “ Methodol;ogies and measurements for customer satisfaction” conducted by Asian Productivity Center.

Lectures of the workshop, which was conducted in Taipei city of Taiwan from 08.06.2015 to 12.06.2015, had been delivered by lecturers, who represented Canada, Japan, and Hong Kong. Even though the prime attention had been made in the workshop on the customer satisfaction in private sector, Mrs. Jayaweera is of the positive view that such measurements can also be applied to measure the satisfaction of pensioners who maintain links with the Department. .

Mrs. Jayaweera will take action in due course to enhance the satisfaction of pensioners on the service delivery of the Department by applying practically the experience gained by her during the above workshop. She expressed her confident regarding the possibility to apply experience gained by her in the workshop in order to make the new transformation of the Department a fruitful effort.