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NEWS

***     Foreign Pensions will be suspended for the pensioners who did not submit 2017 Life Certificate before 31st March 2017.    ***     Foreign Pensions will be suspended for the pensioners who did not submit 2017 Life Certificate before 31st March 2017.    ***     Foreign Pensions will be suspended for the pensioners who did not submit 2017 Life Certificate before 31st March 2017.    ***    

citizen's Charter

Available Services Duration Division / Floor
01. Payment of Pension Gratuities
  1.1Issue of temporary numbers
1.2 Issue of pension numbers
1.3 Issue of gratuity cheques

01 Day
01 Week
01 Week

Postal Division – Ground Floor
Registration Division - Ground Floor
Accounts Division – 04th Floor

 
02. Issue of Pension Awards (Non – Decentralized Tasks)
  2.1 Issue of temporary numbers for files
2.2 Issue of Pension numbers
2.3 Perfection of shortcomings
2.4 Finalizing computations
2.5 Issue of pension awards
01 Day
01 Week
02 Weeks
01 Week
02 Days
Postal Division – Ground Floor
Registration Division - Ground Floor
Computation Division – 4th Floor
Computation Division – 4th Floor
Computation Division – 4th Floor
 
03. Other Awards
(Compensatory Pension / Death Gratuity / DependentsAllowance / Disable Pension)
  3.1 Issue of temporary number
3.2 Allocating pension numbers
3.3 Perfection of shortcomings
3.4 Issue of pension awards
01 Day
01 Day
02 Weeks
01 Day
Postal Division – Ground Floor
Registration Division - Ground Floor
Armed Forces Division – 3rd Floor
Armed Forces Division – 3rd Floor
 
04. Payment of Foreign Pensions
  4.1 Issuing forms to applications
4.2 Perfection of shortcomings ( on receipt of applications)
4.3 Issue of pension awards
4.4 Issue of orders to High Commissions/Crown Agents for Payments
02 Days
01 Month
01 Week
03 Days
Foreign Pensions Division – 3rd Floor
Foreign Pensions Division – 3rd Floor
Foreign Pensions Division – 3rd Floor
Foreign Pensions Division – 3rd Floor
 
05. Policy Decisions
  5.1 Response to Public requests
5.2 Reply to normal letters from a public Institutions
5.3 Informing policy decisions
01 Week
03 Days
15 Days
Policy Division – 3rd Floor
Policy Division – 3rd Floor
Policy Division – 3rd Floor
 
06. Payment of Windows & Orphans’ Pension
  6.1 Issue of Windows & Orphans ‘ pension number
6.2 Issue of Widowers ‘ pension number
6.3 Issue of Other Numbers (Teachers / Pirivena / Local Government)
6.4 Dispatching requested files to Divisional Secretariats
6.5 Issue of pension awards(windows / orphans / disable / foreign / armed forces)
6.6 Refund of contributions (Civil / Armed Forces)
01 Week
01 Week
01 Week
01 Week
02 Weeks
01 Week
W. &. O.P. Division – 02nd Floor
W. &. O.P. Division – 02nd Floor
W. &. O.P. Division – 02nd Floor
W. &. O.P. Division – 02nd Floor
W. &. O.P. Division – 02nd Floor
 
07. Public Service Provident Fund
  7.1 Issue of numbers on receipt of form PSPF 03
7.2 Processing awards
7.3 Finalizing auditing
7.4 Approval for pension awards
7.5 Payment on Vouchers
01 Day
03 Days
02 Days
01 Day
01 Week
P.S.P.F. Division – 3rd Floor
P.S.P.F. Division – 3rd Floor
P.S.P.F. Division – 3rd Floor
P.S.P.F. Division – 3rd Floor
P.S.P.F. Division – 3rd Floor
 
08. Local Government Pensions
  8.1 Response to general public requests
8.2 Replies awards
8.3 Informing policy decisions to local authorities
8.4 Issue of civil W.&.O.P numbers for local government W.&.O.P files
8.5 Issue of local government pension awards
03 Days
01 Week
02 Weeks
01 Week
01 Week
Local Govt. Division – 01st Floor
Local Govt. Division – 01st Floor
Local Govt. Division – 01st Floor
Local Govt. Division – 01st Floor
Local Govt. Division – 01st Floor
 
09. Internal Audit
  9.1 Response to requests / petitions
9.2 Finalizing special Investigations
01 Week
02 Weeks
Audit Division – 04th Floor
Audit Division – 04th Floor
 
10. Statistics Division
  10.1 Issue of Annual Statistical Bulletin Before 31st March Statistics Division – 03rd Floor